Zugerland Verkehrsbetriebe

Customer satisfaction survey

Satisfied customers make us happy. We regularly carry out a detailed survey to measure customer satisfaction.

The most recent survey was conducted in summer and autumn 2021. The results are very pleasing. With an overall score of 81, the ZVB is at the top of the league table in Central Switzerland.

To the press release

 

Grafische Darstellung Gesamtergebnis Kundenzufriedenheitsumfrage
Grafik Ergebnis Kundenumfrage Freundlichkeit und Hilfsbereitschaft Fahrpersonal
Grafik Kundenumfrage Online Ticketing
Grafik Ergebnis Kundenumfrage Sicherheit