Financial Year 2025: Reliable Service and High Customer Satisfaction

18.05.2026 | From an operational perspective, ZVB can look back on an extremely successful year. The smooth service and the exceptional friendliness of ZVB staff resulted in excellent customer satisfaction scores. Following two years of major service expansions, 2025 was a year of optimisation and consolidation. Despite a 1.5 per cent increase in demand, revenue rose less sharply than forecast. At the same time, one-off depreciation charges were incurred due to the new construction project. ZVB closed the 2025 financial year with a loss of CHF 2,107,207. 

From an operational perspective, the ZVB looks back on an extremely successful year. On the one hand, public transport services were provided in a stable and reliable manner 365 days a year, almost around the clock. At the same time, this service – which is often taken for granted – was rated by customers as above-average in terms of friendliness, competence and safety. With an overall satisfaction score of 82 out of a possible 100 points, ZVB achieved a ‘very good’ rating in the externally conducted customer satisfaction survey. The quality of service is therefore above average, demonstrating that the people behind the wheel at ZVB are dedicated and passionate about their work.

ZVB is investing in the future of mobility. In 2025, the electrification of the fleet was further advanced. In total, ZVB’s electric buses covered 2.04 million kilometres, thereby avoiding the emission of around 2,700 tonnes of CO2. ZVB aims to operate all its routes in a CO2-neutral manner by 2035. To this end, it is also investing in the necessary charging infrastructure at its various depot sites. A milestone was reached in the new-build project at the An der Aa site with the granting of planning permission in January 2025. Just two months later, the first construction work began on the temporary facilities at the gasworks site, which ZVB was finally able to take over and move into in March 2026. Construction on the Areal An der Aa site will commence in July 2026.

With the timetable change in December 2024, ZVB’s public transport service was expanded by 7 per cent. This was noticeable across all regions of the ZVB network thanks to increased frequency, more services at weekends and extensions to individual routes. A closer look at the figures shows that passenger numbers on the expanded services have risen at an above-average rate. In other words: the expanded service is appreciated and utilised. At the same time, demand on the traditional valley routes fell short of expectations. The persistently fine weather is likely to have played a significant role here. In the flat regions, commuters increasingly switch to bicycles or e-bikes during the summer months. In 2025, the ZVB recorded a 1.5 per cent increase in passenger numbers compared to 2024 and welcomed a total of 20.36 million customers on its buses. Due to lower-than-forecast revenue and one-off write-downs relating to the new construction project on the An der Aa site, ZVB closed the 2025 financial year with a loss of CHF 2,107,207.

Further information on the 2025 financial year can be found in the ZVB Annual Report 2025.

ZVB Annual Report 2025