General information from A to Z

Connections

No guarantee can be provided for connections between ZVB buses and other transport companies. There is a transfer time of at least 4 minutes (7 minutes at Metalli Ost) between trains and bus lines 1, 2, 3, 4, 5, 6, 11 and 13 (Zug station, Metalli West/station, Landis+Gyr/station and Dammstrasse/station). There is a transfer time of 3 minutes between buses and trains in Baar, Cham and Rotkreuz.


Ticket purchase/validation

Buy your tickets in advance at a sales point or from a ticket machine. Where possible, stamp multi-way tickets before embarking.


Ticket inspections

Tickets are inspected on a random basis. After 9:00 pm, tickets are inspected by the driver. Please keep your ticket until the end of your journey and show it to the inspector if requested to do so. Passengers without a valid ticket will be fined CHF 100.00.


Validity of association tickets

Association tickets are valid as far as the last scheduled stop which can be reached before the end of the validity period. They are valid on all scheduled trains stopping as timetabled in the ticket association zone in which the ticket is first validated. In fast trains, the association tickets are only valid until the last timetabled stop or from the first timetabled stop within the zone in which the ticket is first validated. If the trip with a valid association ticket can not be made on a direct or uninterrupted route according to the timetable within the validity period, the journey can be continued to the final destination.


Bicycles/trailers

Self-loading of bicycles/trailers (bicycle tickets)

Bicycle tickets and bike trailer tickets are available as single tickets, multi-way tickets, day tickets and multi day tickets. The ticket price for the bicycle or the bike trailer is based on the number of zones you travel through.

  • Tickets are valid in the transport companies within the Tarifverbund Zug ticket association (ZVB/SBB/PA).
  • Bicycle transport is free for children under six and accompanied children with the junior card.
  • Holders of a GA travel card or a half-fare travel card and children of 6 – 16 pay a reduced rate.
  • A separate ticket costing CHF 5.00 is required for boat travel and the Zugerberg Bahn.
  • SBB self-loading tickets and bicycle GA travel cards are not valid for ZVB, ZBB, SGZ and AeS.

Groups with bicycles
Groups with more than five bicycles should notify ZVB one day in advance.

  • Phone 041 728 58 00
  • SBB hotline 0900 300 300 (24 h/365 days, CHF 1.19 per min. from a Swiss landline)
  • Post bus service hotline 0848 888 888

Transport/liability for bicycles
For reasons of space, we cannot guarantee that we can transport bicycles. If there is a shortage of space, the staff are responsible for deciding whether the bike can be taken. The TVZG transport companies accept no liability for damage caused to bikes in transit.


Public holidays

The ZVB Sunday timetable applies on the following days: 

General public holidays
Christmas Day 25.12.12, St. Stephen's Day 26.12.12, New Year's Day 01.01.13, Berchtold's Day 02.01.13Good Friday 29.03.13, Easter Monday 01.04.13, Ascension 09.05.13, Whit Monday 20.05.13, Swiss national holiday 01.08.13

Cantonal holidays
Corpus Christi 30.05.13, Assumption 15.08.13, All Saints 01.11.13

We provide additional services in the mornings and evenings on cantonal holidays. Please consult the timetable for exact times.


The Saturday timetable applies on the following days:

Monday, 24.12.2012
Monday, 31.12.2012

 

 


Pushchairs, wheelchairs

Pushchairs and suitable wheelchairs are transported free of charge.


Night surcharge for weekend services

As of December 2011, there is a standard night surcharge of CHF 5.00 for the entire Zurich area. Passengers coming from Zurich/Lucerne and transfering to the Zug Night Express need only pay the surcharge once.